Privacy Policy

This Privacy Policy explains how Sendar collects, uses, shares, and protects information when you access or use Sendar's website, applications, products, and services.

Sendar is a technology company and is not a bank. Sendar does not hold customer deposits, issue bank accounts, custody digital assets, or provide investment, brokerage, or securities services. Sendar's cross border payment and remittance services are delivered through licensed and regulated partners in the jurisdictions where they are offered.

We may collect information you provide directly, including your name, email address, phone number, country, transaction details, recipient information, support messages, and any other information you choose to provide.

We may also collect information automatically, including device information, browser information, IP address, pages viewed, interactions with the website, cookies, and similar technologies.

We may receive information from licensed and regulated partners, service providers, identity verification providers, payment providers, analytics providers, fraud prevention providers, and communication platforms where necessary to provide, improve, secure, and support the services.

We use information to provide and improve Sendar, process or support transactions through licensed and regulated partners, verify identity, prevent fraud, comply with legal and regulatory obligations, communicate with you, provide customer support, personalize the experience, analyze performance, and protect the security and integrity of the services.

We may share information with licensed and regulated partners, service providers, compliance and verification providers, payment and remittance partners, professional advisors, law enforcement, regulators, or other parties where required or permitted by law.

We do not sell customer deposits, issue bank accounts, custody digital assets, or provide investment, brokerage, or securities services.

We may use cookies and similar technologies to operate the website, remember preferences, measure performance, understand how visitors use the services, and improve the user experience.

We retain information for as long as necessary to provide the services, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and maintain business records.

We use reasonable administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may contact us to request access, correction, deletion, or updates to your information, subject to applicable law and any legal or regulatory obligations that require us or our partners to retain certain records.

Your information may be processed in the United States or other jurisdictions where Sendar, our service providers, or our partners operate. These jurisdictions may have data protection laws that differ from those in your location.

We may update this Privacy Policy from time to time. If we make material changes, we may notify you through the website, application, email, or other reasonable means. Your continued use of Sendar after changes become effective means you accept the updated policy.

If you have questions about this Privacy Policy, contact us at support@sendar.ai.